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FAQs

We are conveniently set on the quieter part of Chaweng Beach within 15 minutes walk to Chaweng city center and just a short car drive to the island’s both domestic and international airport.

We are only 10 minutes drive from the airport.

While we do not provide complimentary shuttle service, we will be happy to arrange a car or a van to take you to and from the airport with a prevailing cost. Please contact our team at rsvn@sareeraya.com for more information.

Yes, most of our rooms are non-smoking and are available upon request.

Our resort features two three storey buildings with 36 suites. Lifts are available in both buildings.

No, pets are not allowed.

Yes, all of our guestrooms feature hairdryers, as well as in-room safes, bath robes, bathroom amenities, beach hats, beach bags and slippers.

Yes, complimentary Wifi is available in all guest rooms and throughout the property.

We have one main swimming pool and one kid’s pool. Two swimming pools serve those staying at the pool access rooms in the main buildings and our beachfront presidential villa comes with its own private pool, too.

Yes, guests can swim in the sea based on the tides.

Yes, we provide complimentary on-site valet parking for overnight guests, based on first come first serve.

Yes, island excursions, land excursions, golfing, diving, and other tours and activities are available. Please contact our guest services upon arrival or email us at rsvn@sareeraya.com for more information.

No water sports are available.

Yes, babysitting can be arranged through our guest services. At least 1 day advanced notice is required.

Yes, we do have our own RAYA spa and it opens every day from 10:00 AM to 8:00 PM. For more information, please click here.

Yes, we do. Our gymnasium is located at Sareeraya plaza across the road from the resort and is open from 7:00 AM to 9:00 PM. A room key is needed to enter the gymnasium room that includes free weights, cardio equipment, yoga mats and fitness balls.

Standard check-in time is 3:00 PM and check-out time is 12:00noon.

Early check-in and late check-out is offered subject to resort availability and additional charges will be applied. For early check-in, we will hold the room for the night prior to arrival at an additional one night charge. For late check-out, 50% of the room rate will be charged until 6:00pm and after 6:00pm a full day’s rate will apply. If a late check-out or early check-in cannot be arranged you are welcome to leave your luggage at the guest services and enjoy our transit lounge, where shower area is provided.

The cancellation and deposit policy depends on the rate plan you have booked. Details can be found on your confirmation email.

When booking directly from the sareeraya.com website, you will receive confirmation code via email to the e-mail address you have supplied us with. You can also e-mail us at rsvn@sareeraya.com to re-confirm your reservation with us.

We do have some connecting rooms at the hotel. You can make a request for connecting rooms by e-mailing us at rsvn@sareeraya.com. Kindly note that all requests are subject to availability upon arrival day and are not guaranteed. Connecting doors are located outside the balcony.

Yes, extra bed with breakfast is available at an additional charge of 2,500 THB per night. Please confirm if extra bed is required prior to arrival as not all rooms can accommodate them.

Yes, baby cots are available on request.

Yes, gifts may be purchased in advance. Please contact info@sareeraya.com for further information.

Our Chef’s Table restaurant is open daily from 6:30 AM to 12:00 AM midnight with last order at 10:30 PM. Her Bar opens daily from 10:00 AM to 12:00 midnight with Happy Hour from 04:00pm to 07:00pm.

Yes, high chairs are available.

Room service is available from 6:30 AM to 12:00 AMmidnight with last order at 11:30 PM.

Yes, our culinary team is committed to accommodating our guests’ dietary needs to the best of their ability. Please ensure to notify us of any dietary restrictions and/or food allergies you may have prior to your arrival.

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